Refund and Cancellation Policy
Last updated: November 4, 2026We want working with us to be clear and free of surprises. This policy explains when a refund applies and how to cancel your services. This is an English translation; if there is any discrepancy, the Spanish version prevails.
01Initial payment (50% at the start)
- If you cancel before we start designing your site, we refund 100% of what you paid.
- Satisfaction guarantee: if you are not happy with the first design proposal, we refund 100% of the initial payment. You must request it within 7 calendar days of receiving the proposal and before approving it. When the guarantee is used, the project ends and the design is neither delivered nor published.
- Outside the cases above, once the design has started this payment is non-refundable, as it covers the work done.
- If, for reasons attributable to Kuben Digital, we do not deliver the design within the agreed time after receiving all your information, you may cancel and we refund 100% of what you paid.
02Final payment (50% when the design is approved)
This payment is made when you approve the design and before publication. Once the site is published, it is non-refundable.
03Monthly maintenance fee
- It is charged in advance at the start of each period.
- The service has a minimum term of 3 months from the date the site is published.
- After that, you can cancel whenever you want. Cancellation takes effect at the end of the period already paid and no further charges are made.
- The current month is non-refundable.
04Annual plan
You can request a full refund of the annual plan within 14 days of payment, as long as you have not used any updates in that period. After that, the annual plan is non-refundable, as it includes a 2-month discount.
05Charges made in error
If you notice a duplicate or incorrect charge, write to us. Once verified, we refund 100% of the amount.
06How to cancel or request a refund
Email us at [email protected] or message us on WhatsApp at +1 (323) 554-0514, including your business name. We respond within 5 business days. Approved refunds are credited to the original payment method and may take 5 to 10 business days to appear, depending on your bank.
07Chargebacks
Before filing a dispute or chargeback with your bank, please contact us. Most issues are resolved quickly by WhatsApp or email.
08After cancellation
When the service ends, the domain is still yours and you can transfer it to another provider. If you wish to keep the site files, you can purchase them with a one-time payment based on your plan: US$300 for Basic, US$500 for Professional and US$800 for Premium. If maintenance was active for 24 months or more, we deliver the files at no cost. This is also stated in our Terms and Conditions.